AZ Print Packages always wanted their esteemed clients to be 100% satisfied. However, if you feel your order is not up to the mark, our support team is always here to help.
Check out our refund and return policy below for a hassle-free experience.
Eligibility For Return:
Since the products and services which are being offered by AZ Print Packages.us are customized according to the client’s request, it is recommended that the customer notify the company at support@azprintpackages.us or to concerned agent within 3 working days of receiving the order if the delivered products do not meet their requirements, specifications or are defective.What Qualifies For A Return?
- You can be eligible for a refund, return, or reprint if:
- Your custom order is not produced as per your approved artwork.
- There are some printing errors.
- Your Custom Boxes are defective or damaged.
Items Not Eligible For Return
- Look for the items that we do not accept for returns.
- If the error is on the customer’s end, like typos in the submitted artwork.
- Incorrect measurement for the boxes’ sizes from the customer’s end.
- Products that are opened, used, or altered.
- If our team found no claim defect or printing error in the customized packaging boxes.
How to Request a Return or Reprint
You can contact us through email at support@azprintpackages.us. Share the clear photos of the damaged boxes.- A quick investigation is done on the basis of the given images.
- If our team finds the issue, we will offer a free reprint. In special cases, we offer a refund or credit.
- After design approval, the customers cannot cancel the order.